Owner Sheds Light On Impossibly Demanding Customer's Review

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Eric Lund
Jan 27, 2020 3:00 AM EST

This customer left a poor review for this mechanic without letting all the facts out. The owner responded with some pretty critical information that put the reviewer in a very different light. For another review that demanded a heavy response, here's a donut shop owner who handled a customer's angry review like a boss.

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  • 01
    Text - Local Guide 14 reviews 2 photos ***** a year ago Be Aware!! I recently changed the starter here. They told me $780 first, as a student couldn't afford that. It's 1/5 value of my car. They brought it down to $700 with an $30 oil change value which I initially appreciated it as I borrowed some money from my friend and couldn't come up with more. I thought that was a good deal as they "helped" me, I made some phone calls after I agreed to change and guess what was quoted $580 at express oil
    via daredevil118
  • 02
    Text - Response from the owner a year ago Thanks for the review. When you and I spoke, you came in stranded, trying to get baok to Texas and the breakdown derailed your timeline to get home. We got your car in immediately ahead of all appointments. We diagnosed the starter issue and had a discussion with you. You wanted a new starter (not remanufactured) and it needed to be done as fast as possible because you had to get back on the road to Texas by 3:00 PM. I offered a remanufactured unit and a
    via daredevil118
  • 03
    Text - Now, while the bill was $700.00 out the door, we replaced your starter with a new Denso (OEM) unit, replaced the intake manifold gasket and did an oil change. If we breakdown the cost, $700.00 less sales tax (S45.79), less intake manifold gasket (S54.99). less oil change ($24.95) and less disposal fees (S5.00), your NEW starter actually cost you $589.27. According to your barometer of cost (S580.00) we are actually less expensive. To your point about AutoZone being very cheap, the dlosest
    via daredevil118

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reviews owner annoying customers demanding story entitled expensive money
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